|S. No.||Status in "My Transactions"||Reason||Action by TheExamPillar||Action by Bank|
|1||Payment Settled but purchase not completed||Customer opted for particular product/services at the time of booking and product/service not booked due to choice of product/service not available.
Other reasons such as network failures etc.
|Amount is credited back on next day to the respective Bank.||Bank credits back the amount within 2-3 working days in Account through which booking was done.|
|2||Settlement Failed and product/service not Booked||System or network failure at Banks end or at customer end before remitting Amount to TheExamPillar.||Amount is not credited to TheExamPillar Account.||Amount is with Bank. Bank will refund the money after due verification.|